System 21

Microsoft Dynamics and Charteris - the true specialists

We are the longest established and probably the largest independent supplier of services to this market place.

We have over eleven years experience in this product area with a considerable number of household names amongst the satisfied client list.

Whilst we have played a major role in these large organisations, our flexibility enables us to work with any size of company. Our engagements range from health checks, enhancements and expansion of existing systems, to the upgrade and migration of existing versions, greenfield site implementations, Business Process Re-engineering and Pan European best-practice model implementations.

Our team of professionals have the full range of implementation skills including Technicians, Programmers, Application Consultants, Project Managers and Business Process Specialists.

Our aim is to go beyond the traditional role of service provider and become a business partner in a long-term relationship with performance management criteria agreed by the client as an essential ingredient of success. This ensures that any project supported by Charteris has a strong business justification and that the benefits are measureable.

SO HOW CAN WE HELP?

Our range of services include:

IMPLEMENTATION

  • From project scoping to execution and post go-live support.

UPGRADES

  • From the oldest to the latest versions of the Aurora product (including evaluation of the supporting business justification).
  • Between versions (including evaluation of benefits and impact of modifications and interfaces to other systems).

POST IMPLEMENTATION REVIEWS

  • The implementation of the new system brings the opportunity to review the way an organisation's business process flows operate and take advantage of new tools and functionality that were not previously available.

SUPPORT SERVICES

  • Highly cost effective and flexible out sourcing support functions - onsite and/or remote.
  • Provision / set-up of a help desk facility.
  • Integrity reviews and resolution.
  • Interface development and data conversion.

BESPOKE DEVELOPMENT

Using proven methodology and lifecycle management techniques, our highly experienced development team can offer the following skills as a managed service:

  • Project management.
  • C/C++, Visual Basic, middle-ware.
  • Java / HTML etc.
  • RPG/ILE etc.

E-COMMERCE INTEGRATION

  • Charteris has considerable expertise in web integration with the system to provide superb performance to your customers.

ELECTRONIC DATA INTERCHANGE

  • Charteris has years of expertise in the integration of EDI with the System 21 product.

In summary, the System 21 Business Practice, within Charteris has the capability to go beyond the traditional role of resolving issues to work with clients in maximising the full potential of their ERP system and other related business driven software.