Hosted and Managed Services
Microsoft Dynamics and Charteris - the true specialists
We have developed a uniquely adaptable and self-tailored service which opens a myriad of options built to enhance and complement our business relationships and further increases ROI from your enterprise solution.
Our approach is the optimum choice to deliver your IT solution, allowing you to focus on your core business requirements. You’ll be able to spend more time on strategy and feel the benefits of off-balance sheet IT expenditure, increased company value and (if appropriate), a healthier corporate share value.
In brief, our Hosting and Managed Service options will enable your organisation to accelerate the adoption of newer technologies whilst containing costs, mitigating risks and managing the IT environment more effectively.
Key Benefits:
- A monthly cost for the use of the managed service against an agreed Service Level Agreement.
- Our standard SLAs for managed hosting are 99.99% for connectivity between clients' servers within our data centre infrastructure and the Internet.
- Our Hosted customer-accounts are managed proactively. We ensure that the solution continues to be scalable, that high levels of customer service are sustained and future business needs are met efficiently.
- As part of the ongoing hosting service, we will manage all back-up responsibilities removing the need for the client to add this level of management.
- We will raise issues and faults if applicable, ensure escalation to an appropriate level and generally ensure that customer satisfaction is not compromised in any way.