SIG Solutions - Service Management

Service management companies face a well known business dilemma. How to improve customer service levels whilst reducing the total cost of service? The traditional approach of business silos working independently of each other is no longer acceptable. Customers judge service levels from placement of initial call to issue resolution. Your processes and underlying technology must enable you meet and then exceed their expectation.

SIG Consulting have developed a completely integrated ERP, (Enterprise Resource Planning) solution for mid market service management companies offering:

Service management
Field Services
Service parts logistics
Optimised inventory management
Van stock optimisation
Service call scheduling
Engineer scheduling
Contract Management
Inventory management
Detailed planning board with intelligent scheduling
GPRS Connectivity

SIG Consulting and Microsoft Business Solutions can help you to:

Meet demanding customer needs by offering a solution that is ideal for companies that support customised, changing service requirements. Dynamics AX Service Management streamlines the process of creating and maintaining a wide range of service agreements.

Manage financials more effectively with close integration with Project Accounting for Microsoft Dynamics AX. This enables managers to track profitability for service orders, monitor and manage invoicing and control multiple revenue models based on resource consumption or periodic payments.

Drive efficiency and to keep costs down by optimising resource usage with automated planning for service orders and reducing time and reducing errors with completely integrated processes

Improve profitability by identifying recurring issues including product faults, problem resolution ratios; customer feedback and detailed profitability.

Home | Services | Solutions | Contact