Service Management Automation
Microsoft Dynamics and Charteris - the true specialists
Service management companies face a well known business dilemma; how to improve customer service levels whilst reducing the total cost of service? The traditional approach of business silos working independently of each other is no longer acceptable. Customers judge service levels from placement of initial call to issue resolution. Your processes and underlying technology must enable you meet and then exceed their expectation.
Charteris have developed a completely integrated ERP, (Enterprise Resource Planning) solution for mid-market service management companies offering:
- Service management
- Field Services
- Service parts logistics
- Optimised inventory management
- Van stock optimisation
- Service call scheduling
- Engineer scheduling
- Contract Management
- Inventory management
- Detailed planning board with intelligent scheduling
- GPRS Connectivity
This solution will help your business to:
- Meet demanding customer needs by offering a solution that is ideal for companies that support customised, changing service requirements. Dynamics AX Service Management streamlines the process of creating and maintaining a wide range of service agreements.
- Manage financials more effectively with close integration with Project Accounting for Microsoft Dynamics AX. This enables managers to track profitability for service orders, monitor and manage invoicing and control multiple revenue models based on resource consumption or periodic payments.
- Improve profitability by identifying recurring issues including product faults, problem resolution ratios, customer feedback and detailed profitability.
- Drive efficiency to keep costs down by optimising resource usage with automated planning for service orders and reducing time and reducing errors with completely integrated processes
For a no obligation workshop contact dave.darling@charteris.com.