Retail
Microsoft Dynamics and Charteris - the true specialists
Retail is a people business, whatever the product, so customer centricity is at the heart of the agile retail enterprise. Intuition, instinct and information each play a key role in merchandising and selling. But increasingly it is insight into customers and the business itself that gives you the edge - which is why the integrated enterprise and strategic solutions such as IT Service Transformation are equally vital. The challenges have never been greater.
Charteris can help retailers create solutions for smarter shopping, smarter selling, and smarter operations to help them:
- Win customer loyalty by providing personalised service based on clearer understanding of customer needs and choices.
- Manage and move merchandise more effectively, from forecasting demand, to stocking the right mix, to optimising prices.
- Free store managers from the back office to spend more time on the sales floor making effective decisions with real-time data.
- Reduce operational costs within the supply chain.
In March 2008, Charteris commissioned a second Multi-Channel in Retail survey to build on its previous 2006 report. This new survey provides an indispensable update on how the retail industry is coping with the demands of the multi-channel age. For this new survey, Charteris talked to senior executives from 32 major UK retail companies with sales exceeding £100 million. The findings make fascinating reading, as retailers themselves gauge just how successfully they have grasped one of the greatest retail challenges ever. Please click here to download a pdf of the report.
To learn more about what we can do for you in this area please call Martin Chitty, Head of our Retail, Manufacturing and Services Practice, on 020 7600 9199 (UK head office) or Roger Woods, Head of our Scotland and Northern England Practice, on 0131 477 7741 (Edinburgh office).